Customer Support Specialist - Web3.0 Digital Ecosystem

Join Yomi Kingdom, a pioneering force in the Web4.0 digital ecosystem, as our next Customer Support Specialist! Based in the vibrant tech hubs of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll be at the forefront of revolutionizing customer support in the decentralized world. As a Customer Support Specialist, you’ll be responsible for providing top-notch support to our diverse user base, ensuring their experience with our Web4.0 platform is seamless and enjoyable.

Yomi Kingdom is more than just a company; it’s a movement. We’re building a digital ecosystem that empowers users with decentralized applications, blockchain technology, and AI-driven solutions. By joining us, you’ll have the opportunity to grow your career in a dynamic, innovative environment, surrounded by like-minded professionals.

Every day, you’ll be the first point of contact for our users, handling inquiries, resolving issues, and providing exceptional service. You’ll use tools like Zendesk, Intercom, and Slack to manage customer interactions efficiently. Your insights and feedback will help shape our platform, ensuring it meets the evolving needs of our users.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via email, phone, and live chat.
• Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
• Use Zendesk, Intercom, and Slack to manage and track customer support tickets efficiently.
• Collaborate with the development team to gather user feedback and suggest improvements for our Web4.0 platform.
• Monitor and analyze customer support metrics to identify trends and areas for improvement.
• Stay updated with the latest trends and developments in the Web4.0 and blockchain technology.
• Participate in team meetings and contribute to the continuous improvement of our customer support processes.
• Ensure compliance with company policies and procedures related to customer support.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support roles, preferably in a tech or digital ecosystem environment.
• Proficient in using customer support tools such as Zendesk, Intercom, and Slack.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Familiarity with Web4.0 and blockchain technology is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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